Post by account_disabled on Mar 10, 2024 10:10:22 GMT
The advancement of Artificial Intelligence (AI) has changed customer service, allowing the creation of new forms of relationships, which achieve communication efficiency, increased productivity and cost reduction on a large scale. And one of the biggest solutions in this technological context are chatbots, AI-based software with the ability to simulate a conversation with a human. They are a simple and robust tool, capable of making service more automated, with advantages for both the company and consumers. ChatGuru's chatbots can make communication personalized and optimized , in addition to providing a better experience for customers. All this while generating important data that can support the creation of strategies. Our technology is capable of helping to improve the workflow of sales and service teams, resulting in increased conversions and brand loyalty. Be where your customers are A survey by Opinion Box, released this year, revealed that 98% of Brazilians have installed WhatsApp on their smartphones, and 86% of them use the application daily.
Furthermore, in the context of restrictions on economic activities generated by the pandemic, the tool has become an alternative for shopping. Thus, 55% of respondents said they had made their first purchase via WhatsApp in the last 12 months. The tool has also become a powerful communication and sales channel, something proven by research. Of those interviewed, 76% said they communicate with companies through WhatsApp Brazil Phone Number Data and 52% buy products and services through the app. In this scenario, the automation made possible by chatbots for WhatsApp, such as those from ChatGuru, represents an opportunity to increase team productivity while reducing operational costs and intensifying customer satisfaction. By chatting naturally with the bot via the instant messaging app, just like they do with friends, consumers are engaged in every interaction with the brand. This tool is capable of generating positive perceptions and, consequently, stimulating the creation of an increasingly lasting relationship with the company.
They represent the first level of the relationship with the customer, but from there there must be a fluid and continuous relay to a human agent to perform the value-added tasks. Collect data and generate insights Customer interaction with your chatbot can be used to collect consumption data, behavior, evaluations and feedback. This information is then collected and taken to a system that allows the extraction of reports. Having this data generates insights and makes it easier to map the next steps in your marketing and sales strategy. ChatGuru At ChatGuru, we embrace automation and chatbots to help businesses improve their customer experience, create more conversational relationships, and achieve faster growth. Here you’ve seen some of the ways our customer service bots can improve your conversational support and increase your team’s efficiency, setting you apart from the competition. To get started, contact us for more information about ChatGuru technology.
Furthermore, in the context of restrictions on economic activities generated by the pandemic, the tool has become an alternative for shopping. Thus, 55% of respondents said they had made their first purchase via WhatsApp in the last 12 months. The tool has also become a powerful communication and sales channel, something proven by research. Of those interviewed, 76% said they communicate with companies through WhatsApp Brazil Phone Number Data and 52% buy products and services through the app. In this scenario, the automation made possible by chatbots for WhatsApp, such as those from ChatGuru, represents an opportunity to increase team productivity while reducing operational costs and intensifying customer satisfaction. By chatting naturally with the bot via the instant messaging app, just like they do with friends, consumers are engaged in every interaction with the brand. This tool is capable of generating positive perceptions and, consequently, stimulating the creation of an increasingly lasting relationship with the company.
They represent the first level of the relationship with the customer, but from there there must be a fluid and continuous relay to a human agent to perform the value-added tasks. Collect data and generate insights Customer interaction with your chatbot can be used to collect consumption data, behavior, evaluations and feedback. This information is then collected and taken to a system that allows the extraction of reports. Having this data generates insights and makes it easier to map the next steps in your marketing and sales strategy. ChatGuru At ChatGuru, we embrace automation and chatbots to help businesses improve their customer experience, create more conversational relationships, and achieve faster growth. Here you’ve seen some of the ways our customer service bots can improve your conversational support and increase your team’s efficiency, setting you apart from the competition. To get started, contact us for more information about ChatGuru technology.
